Order and stock emails - Tienda facil

Your store writes to your customer and to the people you choose on your team when something happens to an order or when a customer asks for a product out of stock. This guide lists every email, when it goes out, and how to pick who receives them.

Choose who receives them

Open Settings → Emails. There are two lists, each one a choice among the members of your team:

List	What its members receive
Users who receive new order notifications	Every order email meant for your team in the table below, not only new orders.
Users who receive stock request notifications	The notice of each request that reaches Sells → Stock Requests.

When the store is created, only its owner is on both lists. If a list is empty, nobody on your team is notified: the orders and requests are still saved, and you only find them in the panel.

Order emails

Moment	Your customer receives	Your team receives
A Mercado Pago payment is approved	Thanks for ordering, with the products and the link to the order.	New order received, with the customer, the total and the payment status.
A bank transfer order is placed, with its proof	Thanks for ordering, saying the payment is being checked.	New order received.
A pay at pickup order is placed	Thanks for ordering, with the hours they have to collect it.	New order received.
You confirm a bank transfer with Register Payment	Payment approved for your order.	Payment approved on order.
You confirm a payment at pickup with Register Payment	Your order was delivered.	Order was delivered.
You answer No in Register Payment	Your order has been canceled, because the total was not covered.	Order canceled.
The Skydropx label and tracking number arrive	Your order has been sent, with the tracking number.	Shipment created for order, with the tracking number.

When the delivery time add-on gives the order an estimated date, the Thanks for ordering email mentions it, and so does the payment approval of an order for pickup in store. The customer's emails carry a See my order button to the order's page.

The customer's emails go to the email of their account, or to the one they typed at checkout when they bought as a guest. Your team receives each one by email and inside the panel.

What sends no email

Cancel Order, Mark as Sent, Update Shipping Status and Finalize Order in the order.
A reservation that expires during checkout.
There is also an email for an order cancelled because its shipping rate expired, but nothing sends it today.

Stock request emails

Moment	Your customer receives	Your team receives
A customer asks for a product out of stock	We received your request, naming the product.	New stock request, with the customer's name, email, phone, quantity and message.

Your team receives the stock request notice inside the panel, and by email or on their phone when each person has those turned on for their account. See Stock requests.