Your store has one file library shared by everyone who works on it. Every file the store keeps lands there — the images you add to products and categories, the files your customers attach when they buy and the transfer proofs they send — and you can upload, organise and delete files yourself. This guide covers the library and the screen that shows how much space your files take up.
Both screens take the Manage Media permission. The store's owner has it from the start; give it to other roles from Roles, as explained in Members, roles and invitations. Without it, Media and Space do not show in the menu.
The file library
Open Web Site → Media. The page shows the folder you are in, with Storage used: how much its files and folders take up. As you work, the store creates these folders at the top level and fills them by itself:
| Folder | What lands in it |
|---|---|
| Products | The images you upload to products, each product's in a folder of its own named after its number. |
| Categorias | The images you add to categories. |
| Formularios | The files your customers send through a form of your site. |
| OrderDetails | The files and images your customers attach to a product when they add it to the cart, each order line's in a folder of its own named after its number. |
| Comprobantes de pago | The proofs your customers upload when they pay by bank transfer. |
| Imports | The Excel file you upload to import products, until the import ends and deletes it. See Import and export products. |
An image you pick from the library for a product stays in the folder it was in. Stores that kept their product images in a Productos folder had them moved into Products; a Productos folder that is still there holds images that belong to no single product.
The store's logo, its icon and the home page's background image are files of the library too; the background image sits at the top level.
- Upload File uploads one or several files to the folder you are in. You can also drag files onto the page.
- Create Folder asks for a Folder Name, between 2 and 60 characters, and creates it inside the folder you are in. Two folders in the same place cannot share a name.
Work with a file or a folder
Click a file or a folder to select it; its buttons appear at the top of the page. A right click opens them as a menu.
For a folder:
- Open shows what is inside.
- Edit changes its Name or moves it to another place with Path.
- Copy Path copies its location.
- Delete deletes the folder and everything inside it, after asking.
For a file:
- Details shows the file and its information.
- Edit changes its Name and Description, or moves it to another folder with Path.
- Copy URL copies its public address, to use it anywhere.
- Delete deletes the file, after asking. A file you delete also disappears from every product or category that used it, and an address you copied of it stops working.
Space
Open Administration → Space. The File space card shows what your files take up on disk, copies included. Every file of the library counts, including the ones your customers send.
When your plan gives you a fixed amount of space, the card shows how much you use of it, such as 500 MB of 2 GB, with a bar. From 80% it says You have used followed by the percentage of your space. When you reach it, it says You have run out of space. Free some up by deleting files you no longer need, or buy more space.
Once you are out of space, new uploads are refused with File not uploaded. Renaming, moving and deleting files keep working, so delete from Media what you no longer need to make room. Nothing is deleted for you. The limits of your plan show on the store's dashboard.
Your customers are refused too: while you are out of space, a file they attach to a product or a transfer proof they upload is not received, and they read This site cannot receive files right now. Try again later or contact the site. A customer paying by transfer cannot send their proof until you free some space.
The files a store kept before they were counted — the customers' attachments, the transfer proofs and the background image — were brought into the library, into the folders above. Bringing them in did not check your space, so a store can find itself above it; new uploads are then refused until you free some.