At the bottom of the left column of Settings, one row lets you end your relationship with the store. Which row you see depends on whether you are the store's owner. This guide covers both, and the support button at the top of the same page.
Every member can open Settings, even without permission to change it, so everyone reaches this row.
Delete the store
If you created the store, you are its owner and you see Delete team, with All information related to this team will be eliminated.
If the store has a plan, cancel the plan before you delete the store.
- Press Delete.
- Write the store's name in Team name, exactly as it is.
- Press Confirm.
The store disappears for you and for every member, and you go back to your list of stores. There is no way to undo it from the panel, so export its data first if you may need it.
Only the owner can delete the store. A member with the Administrator role cannot.
Leave a store
Every other member sees Leave the team, with You will stop being a member of this team. The team and its information will remain.
- Press Leave.
- Write the store's name in Team name, exactly as it is.
- Press Confirm.
You stop seeing the store and go back to your list of stores. Your account stays, and the store keeps working for everyone else. To come back, someone has to add you again, as explained in Members, roles and invitations.
The owner cannot leave the store.
When the name you write does not match, the window says The name does not match the team name. and nothing happens.
Ask for support
When the platform offers support tickets, Ask for support shows at the top of Settings. It opens a new ticket with this store already chosen as its Team, so the support team knows which store you are asking about. From there it works like any other support ticket.