You can download your store's data in a single file, to keep a copy outside the platform or to load it into another store. This guide covers both directions.
Where to find it
Open Settings and the Import and export data tab, next to General information. The tab shows only to people with the Edit Settings permission.
Export
- Press Export team.
- The list shows each kind of data of your store, such as products, orders or categories, with the number of Records it holds. Everything is ticked; untick what you do not want.
- Press Export.
You download a .zip file named after your store and the day's date.
Some things never travel in the package: the store's members, its roles and its pending invitations, and the files of its library, such as the photos of your products and categories.
Import
- Press Import team.
- In Package file, choose a
.zipexported from a store. The screen shows which store it came from and when it was exported, and lists what it holds, with the number of Records of each. Everything is ticked; untick what you do not want to bring in. - Press Import.
An import adds records to your store: it never replaces or merges with the ones you already have. Importing the same package twice brings in everything twice.
When it finishes, the screen tells you, for each kind of data, how many records were imported, and warns you about:
- Records skipped because the data they point to was not imported, such as products of categories you left unticked. Bring both in together to keep them.
- Data of the package that no longer exists in the store, which is skipped.
- Columns that no longer exist in the store, which are ignored.
When no record could be imported, it says No records were imported. A .zip that is not a store package shows The file could not be read.