Your profile holds your name, your picture, the details you sign in with and your password. This guide shows where each one is changed and what happens when you save.
Open your profile
Click your picture in the top bar and choose My Profile. Inside the account area you can also reach it from My Profile in the side menu.
The page is titled Manage profile and is made of cards. This guide covers the cards that hold your personal details; the page has others too, such as Language & Time and Notifications. A card that saves something does it with its own button and saves only what is inside it, so changing your password does not touch your name, and the other way round.
Profile picture
Drop an image on the area that says Drop an image here or click to choose one, or click it to choose one. It uploads with a progress bar, which you can stop with Cancel, and is applied as soon as it finishes; there is no Save button for this card. The card says JPG, GIF or PNG. Max size of 5MB: files larger than 5 MB, and files that are not images, are refused inside the card, with the reason.
Your current picture shows under the area. Remove from this record takes it off your profile and keeps it in your files; Delete from the media library also deletes the file. There is no cropping step. Your picture is stored with your files, so it counts toward your storage space if your plan limits it.
General information
This card holds:
- Name: required.
- E-Mail Address, Phone (Include country code) and Username: each one appears only if you can use it to sign in. The email, the phone and the username must not belong to another account. A username may contain letters, numbers, dashes and underscores.
- Select Country, Select State and Select City. The country is required: you cannot save this card without one. Changing the country clears the state and the city, so choose them again. Why the country matters is explained in Your country and why it matters.
You must keep at least one way to sign in. If you empty every field you sign in with, saving shows an error and nothing is changed. When you can also sign in with your email or your phone, a username alone is not enough: keep your email or your phone as well.
Type your phone with its country code. If you leave the code out, the number is read as a number of the country on your profile. If it still cannot be read, you see Invalid Phone.
Click Save to keep the changes. You see General information updated correctly.
When your email or phone must be verified
If your account asks you to verify your email and phone, those fields show a Verified or Not Verified badge. When you type a new address or number, it shows Not Verified and a Verify now link.
- Click Verify now. For an email, a code is sent to the new address. For a phone, a code is sent to the new number; the window may first ask you to choose Send SMS or Receive a call.
- Type it in Validation Code and confirm. If it does not arrive, wait until the countdown next to Didn't receive the code? ends. Then use Resend code for an email, or Resend SMS or Receive a call for a phone.
- The new email or phone is saved at that moment, and you see Identity verified and profile updated correctly. The rest of the card still waits for Save.
If you press Save with a new email or phone that you have not verified, nothing on the card is saved, not even your other changes, and the field asks you to confirm it with the verification code first. Verify it, then press Save again. Saving other fields, such as your name, never asks for a code.
Password information
Type the new password in New password and again in Confirm password, then click Save. It must be at least 8 characters long, and both fields must match.
You are not asked for your current password. Changing it does not sign you out anywhere: other devices where you are signed in stay signed in. To close those sessions, use Disconnect or Disconnect all other devices in the Connected devices card.
Security PIN
If your profile shows a Security PIN card, you use it to create a 4-digit PIN that confirms your identity for important actions. To change an existing PIN, you must type the current one first.