Loading...

This is taking longer than expected.

Help centre Tienda facil
Go to the website
es en
Back

Connect your domain

Put your store on an address of your own, read the DNS records the screen asks for, and know what the DNS notice and the domain checker tell you.

Your store's address is set in Settings, in the General information tab, under Domain Type. This guide covers how to point a domain you own, such as mystore.com or shop.mystore.com, at your store, and where to check that it is working. You create a DNS record at the company where you bought the domain.

Use a domain you own

  1. In Settings, open General information and, in Domain Type, choose My Domain.
  2. In URL, write the address alone: mystore.com or shop.mystore.com. Do not write https:// or www. An address starting with www shows www prefix is not allowed.
  3. Under the field the address shows as Pending confirmation. Press View Configuration Instructions to see the DNS record to create (see below), and create it at the company that manages your domain.
  4. Press Confirm Domain. The screen says Domain updated correctly.
  5. Press Save at the bottom of General information so the store keeps the new address.

Saving the store's address takes the Edit Settings permission.

The DNS records

View Configuration Instructions opens Domain Configuration Instructions, which lists each record with its Host / Name, its Type and its Target. The type is always CNAME, and the target is the platform's address, as the screen shows it.

  • For a domain such as mystore.com, two records: Record 1 (Root), with host @ and the platform's address as target, and Record 2 (www), with host www and @ as target.
  • For an address such as shop.mystore.com, one record, with host shop and the platform's address as target.

DNS changes can take a while to spread after you create them.

Check your domain

Once the domain is confirmed, a status shows under URL: Healthy, Pending or Error. Click it to open Domain Checker, which shows:

  • DNS: DNS Configured when the address already reaches your store, DNS Pending while it does not. While it is pending, the checker repeats the DNS records to create for your domain.
  • SSL: the state of the address's security certificate: Verified, Checking... or Pending.

Recheck Configuration checks the DNS and the SSL certificate again. While the certificate is neither verified nor being checked, Request SSL also shows. It asks for the certificate; it can take a few minutes, so check again later.

The DNS notice

While your store is marked as having its DNS unverified, every page of the panel shows Your DNS is not configured correctly. with a Check DNS link. It means the platform has not yet confirmed that your domain reaches your store. The link opens DNS Configuration, which shows the record to create for your store's address, with its host, type and target.

After you create the record, press Verify DNS Now. When your address answers, the page says DNS configured correctly. and the notice stops showing. When it does not, it says The DNS is still not configured correctly. Check your records and try again.